Delivery Guarantee

The Photobook Delivery Guarantee (“Guarantee”) is our commitment to giving you peace of mind knowing your orders are guaranteed to be shipped out within 5 working days. All shipments from any Photobook production hub will be tracked and updated accordingly. This Guarantee will take effect, and you will be eligible for a shipping fee* refund if we fail to do so.

We always strive to ship out your orders as quickly as we can. That said, the arrival date to your doorstep is not always up to us. It usually involves many connecting delivery parties. Furthermore, the increasing global logistic issues caused by the pandemic, natural disasters, and current affairs have led to some potential delays. Nonetheless, expediting our shipment date is our commitment to our valued customers.

Terms and conditions

1. The Guarantee is effective 1 April, applies to any purchase from Photobook Worldwide made from 1 April  2022 onwards.

2. This Guarantee is not applicable to any orders that:

• Already have shipping fees waived at the point of payment.
• Are free of charge, E.g: the order is redeemed via a free promo code.
• Are made before 1 April 2022.
• Are ordered off our website and app. E.g.: an offline transaction.
• Are out of stock. If that happens, Photobook will notify you within 3 working days. The order date will be recalibrated to the date of confirmation for any order alteration.

3. To qualify for the shipping fee* refund, the following conditions must be met:

• All delivery details must be accurate at the point of ordering. E.g.: receiver’s name, delivery address, postcode, and contact number.
• The shipping status will be tracked and updated in the registered Customer’s Account under ‘My Orders’. Should the order status not reflect ‘Shipped’ in the ‘My Orders’ page after 5 working days from the date of order, please contact us via support@photobookworldwide.com.
• Your claim to have the shipping fee(s) refunded should proceed as follows:-
  • Send us a request by providing a screenshot of the ‘My Order’ page (ref. the sample screen shown above) and leave us your personal details, i.e. Name, email and contact number.
  • We will validate and respond to you within 3 working days.
  • Once the request is validated, we will proceed to refund within 7 working days.
• The shipping fee* refund will be in Shipping Credit that you can use to pay for the next order’s shipping fee. The Shipping Credit is valid for 1 year. Photobook reserves the right to withdraw the shipping credit credited in your registered account if it is not used upon the expiry date. No cash or other form of compensation will be considered.
• The shipping fee* refund is calculated at the product level. E.g: if there are 3 products in one order and one item is late to ship according to the shipping lead time indicated in the Guarantee, the shipping fee related to that particular product will be refunded.

4. Photobook reserves the right to produce further evidence should there be any discrepancies over the shipping date.

5. Photobook reserves the right to change these terms and conditions at its sole discretion; to discontinue this Programme without giving any reason and/or prior notice.