Our guarantees
Four promises on every order
Shipped out within 5 working days, checked before it leaves us, free shipping when you qualify, and design tools that never cost extra.
Delivery guarantee
Shipped out within 5 working days
Every order is shipped out within 5 working days, and every shipment from our production hubs is tracked and updated so you can follow it. If we don't ship within that window, you're eligible for a refund of your shipping fee*.
*Conditions apply.
Free shipping
Free shipping when you qualify
You are entitled for FREE shipping upon spending a qualifying amount on our products. Yes, absolutely free!
100% quality guarantee
Checked before it leaves us
Every photo product goes through quality control before it ships. Why do we do that? Because we believe that fond memories deserve the best. Unforgettable adventures with loved ones, your wedding, your kid’s first pictures, these are moments you will never wish to forget.
100% Quality Guarantee is all about your satisfaction. We want you to be HAPPY. After all, your happiness is our pride. If your order isn't right when it arrives, our 100% Quality Guarantee covers it.
Free personalisation options
Every design element, free forever
Providing you with full personalization and creative control is the nature of our business. We want consumers to make the best out of their hidden creativity, using our scrapbook items, backgrounds, frames, page styles and ready templates made for the ease of your creation.
Questions
Quick answers
The short version of each guarantee.
When will my order ship?
Within 5 working days. You can track it by signing in to your account.
What happens if it ships late?
You're eligible for a refund of your shipping fee. Conditions apply, so check the Delivery Guarantee terms.
Do vouchers count towards free shipping?
No. Spending on prepaid vouchers, group buy vouchers, bulk orders and gift cards doesn't count, and neither do shipping fees or taxes.
What if my order isn't right when it arrives?
It's covered by our 100% Quality Guarantee. The Return Policy explains what's included and how to make a claim.
Do templates and design elements cost extra?
No. Scrapbook items, backgrounds, frames, page styles and templates are all free, forever.
Still have a question?
Our Customer Support team can help with anything about your order.